These Terms & Conditions apply to all work carried out by Woking Carpentry Ltd. By accepting a quotation, you agree to the terms below.
- Quotations & Estimates
• Quotations are valid for 30 days from the issue date.
• Quotes are based on visible conditions and the information available at the time.
• Hidden or unforeseen issues may result in additional costs.
• Estimates are approximate and may change if the scope of work changes.
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- Scope of Work
• Work will be completed as outlined in the written quotation or specification.
• Any additional work requested will be treated as a variation and may affect cost and timescale.
• Variations must be agreed in writing (email or message confirmation is acceptable).
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- Payment Terms
• A deposit may be required to secure a start date and cover materials.
• Stage payments may be required for larger projects.
• The final balance is due upon completion of the work.
• Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Materials remain our property until paid for in full.
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- Client Responsibilities
- Clients agree to:
- Provide safe and clear access to the work area
- Remove personal belongings from work zones
- Arrange parking permits where required
- Provide access to electricity and toilet facilities where possible
Delays caused by lack of access may result in additional charges.
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- Start Dates & Delays
• Start and completion dates are estimates, not guarantees.
• We are not responsible for delays caused by weather, supplier shortages, unforeseen structural issues, or client-requested changes.
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- Materials
• Materials will be supplied as specified in the quotation.
• Natural materials such as timber and stone may vary in colour, grain, and texture.
• If selected materials become unavailable, suitable alternatives will be discussed.
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- Workmanship Guarantee
• We provide a 12-month workmanship guarantee on labour.
• This excludes general wear and tear, structural movement, damage caused by others, and lack of maintenance.
• Manufacturer warranties apply to supplied products.
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- Snagging
• Any issues must be reported within 14 days of completion.
• We will return within a reasonable timeframe to address valid snagging items.
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- Hidden Problems
We are not responsible for issues that could not reasonably be identified before work began, including:
- Rotten timbers
- Structural movement
- Damp or mould in concealed areas
- Asbestos (specialist testing/removal required)
Any additional work required will be quoted separately.
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- Liability & Insurance
• We hold appropriate Public Liability Insurance.
• Our liability is limited to the value of the contract.
• We are not responsible for indirect or consequential losses.
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- Health & Safety
• Clients must inform us of any known hazards at the property.
• Children and pets must be kept away from work areas at all times.
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- Waste Removal
• Waste removal is included only if stated in the quotation.
• Otherwise, disposal remains the client’s responsibility.
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- Cancellations
• If a project is cancelled after acceptance, costs already incurred (materials, time booked, etc.) will be chargeable.
• Deposits are non-refundable once materials have been ordered.
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- Permissions & Approvals
Unless agreed otherwise, the client is responsible for obtaining:
- Planning Permission
- Building Control approval
- Party Wall agreements
We can assist with these, but responsibility remains with the client.
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- Use of Photographs
We may take photographs of completed work for portfolio and marketing purposes unless the client requests otherwise in writing.
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- Disputes
We aim to resolve any concerns amicably. Any unresolved disputes will be governed by the laws of England and Wales.
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- Acceptance
Acceptance of a quotation confirms agreement to these Terms & Conditions.